Return & Refund Policy
Last updated: 15 September 2026
Not happy with a purchase? Most items can be returned within 7 days of delivery.
Return window
You may request a return within 7 days of the delivery date. Faulty items reported within this window are replaced or refunded in full, including delivery charges.
Conditions
Items must be unused, in their original packaging with all accessories, manuals and tags, and accompanied by the invoice. Devices must not be activated, locked to an account, or have the seal broken unless they arrived faulty.
Non-returnable items
Earbuds and other in-ear audio products, screen protectors and consumables once opened, gift cards, and items sold as clearance or open-box are not returnable unless faulty.
How to return
Go to My Orders in your dashboard, choose the order and select Request return, or contact support with your order number. We will arrange a courier pickup or you can drop the item at our office.
Refunds
Once we receive and inspect the item, refunds are issued within 5 to 7 business days to the original payment method. Cash on delivery orders are refunded by bank transfer or mobile financial service.
Exchanges
If you would like a different size, colour or model, request an exchange instead of a return. Any price difference is charged or refunded accordingly.