Frequently Asked Questions
Quick answers to the questions we hear most often. Can't find yours? Contact us and we will help.
How long does delivery take?
Inside Dhaka, most orders arrive within 1 to 2 business days. Outside Dhaka, allow 3 to 5 business days. You can track your order from My Orders in your dashboard.
Which payment methods do you accept?
Cash on delivery, Visa and Mastercard, and popular mobile financial services such as bKash and Nagad. Available options are shown at checkout.
How does Sell Your Device work?
Pick your device, answer a few questions about its condition and get an instant quote. Accept the quote, and we will collect the device or you can bring it to our office. After a quick inspection you receive payment or store credit.
What if my device's condition differs from what I described?
Our technician will re-quote after inspection. You can accept the new price or take your device back free of charge.
Can I return an item?
Yes. Most items can be returned within 7 days of delivery if they are unused and in original packaging. See our Return & Refund Policy for the details.
Are the products genuine and covered by warranty?
All products are sourced from verified vendors and carry the manufacturer or vendor warranty stated on the product page.
Do you offer phone repair or recycling?
Yes. Bring your phone to our office or contact us to arrange a repair quote. Devices that are beyond repair can be handed over for responsible recycling.
How do I change my language or account details?
Use the language switcher in the top bar to change between English and Bangla. Account details can be updated from Settings in your dashboard.